Privacy and texting policy
Last updated October 7, 2026
BIG AV designs, installs and supports smart-home technology in the Indianapolis area. This policy explains what we collect on bigavhome.com and through our yard sign QR codes, how we use it, and how our calls and texts work. The short version: we use your information to help with your project, and we never sell it.
What we collect
- What you send us. When you request a consult, we collect your name, phone number, email, home address if you add it, the services you are interested in, the best time to reach you, how you heard about us and any message you write.
- Your texting choice. Whether you agreed to receive texts, and the exact wording you agreed to.
- Yard sign scans. When you scan one of our yard sign QR codes, we record which sign was scanned, when, your browser type and a one-way scrambled code made from your IP address. We do not store the IP address itself. This tells us which signs are working.
- Basic technical data. Like most websites, our hosting providers keep standard request logs, such as IP address and browser type, to keep the site secure and running. We also use Cloudflare Web Analytics, which counts page visits without cookies.
This site does not use advertising cookies or tracking pixels. If that changes, we will update this policy first.
How we use it
- To respond to your request and set up your consult.
- To prepare for a visit to your home and send your written plan.
- To follow up about your project, and to support you after an install.
- To see which yard signs and pages bring people to us.
Calls and text messages
When you request a consult, we reply by phone call or email using the details you gave us. We send text messages only if you check the box agreeing to texts. If you leave it unchecked, we will not text you.
- Agreeing to texts is not required to request a consult or to buy anything from us.
- Message frequency varies with your project.
- Message and data rates may apply.
- Reply STOP to any text to stop receiving texts. Reply HELP for help, or call 317-697-9427.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes.
Who we share it with
We do not sell your personal information. We share it only with service providers that run our website, database, phone and text messaging, and customer records on our behalf. They may use it only to provide those services to us. We may also share information when the law requires it.
How long we keep it
We keep your information for as long as we need it to serve you and keep normal business records. You can ask us to delete it sooner, unless the law requires us to keep it.
Your choices
You can ask what information we have about you, ask us to correct it or ask us to delete it. Call 317-697-9427. To stop texts at any time, reply STOP.
Children
Our services are for homeowners. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version here with a new date.